Terms of Use

These Terms of Use are an agreement between Olive Independent Study, Inc. ("Olive") and the organization that purchases or uses the Olive service. They take effect on August 14, 2026 and replace every earlier version.

ARBITRATION NOTICE: DISPUTES BETWEEN YOU AND OLIVE WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION, AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. EXCEPTIONS AND A 30-DAY OPT-OUT ARE EXPLAINED IN "HOW DISPUTES ARE RESOLVED" BELOW.

What the service is

Olive is an assessment of how a candidate works with an AI assistant. The candidate does a real piece of a job inside a controlled workspace, with an AI assistant provided in the workspace. Six dimensions of judgment are read from the record of how the work was done. A human reviewer then writes a finding on each of the six dimensions, supported by evidence excerpts from the session itself. When the reviewer releases the report, your organization and the candidate each receive the identical document.

Every finding is written by a person. The service produces no automated score, no composite number, no ranking and no benchmark comparison, and these terms license none.

Who accepts these terms

These terms are accepted by a representative authorized to bind an employer — the organization purchasing assessments. By creating an account or using the service, you represent that you have that authority and that your organization agrees to these terms. "You" throughout this document means that organization.

Candidates are not a party to these terms. A candidate never creates an account, never sets a password and never clicks through a terms agreement. The documents that govern a candidate are the in-product disclosure shown before their session begins and the Privacy Policy. Nothing in these terms imposes any obligation on a candidate.

Your account and your members

Keep the information on your account accurate, and keep its credentials confidential. Activity under your members’ credentials is your responsibility.
You control which members of your organization hold which roles, and what each role can see and do.
Your employer profile — organization name, legal name, accommodation contact and reviewer of record — is shown to candidates on the invite page and is publicly readable. Keep it current; candidates rely on it.
Invite links are minted by you and sent at your direction — you may send them yourself, or compose a letter that the service delivers on your behalf. Olive never writes to a candidate on its own initiative. Send them only to people you are genuinely considering for a role.

Acceptable use

The service exists to assess real candidates for real roles, and every restriction below follows from that.

Do not use the service for any unlawful, misleading or fraudulent purpose, or in violation of employment or anti-discrimination law.
Do not misrepresent who you are, which organization you represent, or what a report says.
Do not probe, interfere with or attempt to bypass the service’s security or integrity measures, or access it by automated means without written permission.
Do not resell, sublicense or share access to the service, or run assessments on behalf of an undisclosed third party.
Do not present a candidate’s session, capture or report to anyone beyond the people your roles legitimately give access.

Your obligations as the decision-maker

Olive assesses; you decide. The report is evidence for your hiring judgment, never a substitute for it.

You, not Olive, make every employment decision, and you are responsible for those decisions and their compliance with the law where you hire.
You must give candidates any notice your jurisdiction requires before assessing them, and obtain any consent it requires beyond what the in-product disclosure collects.
You must handle accommodation requests through the accommodation contact you publish on your employer profile, and respond to them as the law requires.
You must not use a report as the sole basis for an automated employment decision. A human writes every finding in it; keep a human in your decision too.

Item-bank integrity

The assessment only measures anything while its materials stay unknown to candidates in advance. You must not extract, copy, publish or redistribute assessment packets, probes, rubrics or the answer key, in whole or in part. You must not coach candidates against the bank, and must tell Olive promptly if you learn any part of it has leaked.

Intellectual property

Olive owns the service — the software, the item bank, the probes, the rubrics, the report format and the Olive marks. These terms give you no rights in any of them beyond using the service as it is provided.

Candidates own their work. The license a candidate grants through the in-product disclosure is deliberately narrow: Olive may store the session, have a human reviewer read it, excerpt it as evidence in the report, and display it to exactly two parties — your organization and the candidate. That license is not transferable, not sub-licensable, and grants no right to create derivative works. No broader grant from any earlier version of these terms survives.

Your pipeline records — your notes, tags, custom fields and decisions — remain yours. Olive uses them only to operate the service for you.

Feedback you volunteer about the service may be used without restriction or obligation, and is not confidential unless agreed in writing.

Fees, billing, renewal and cancellation

Fees are those presented when you purchase, and are billed through Stripe. Your card details go to Stripe and never reach Olive. Subscriptions renew at the end of each billing period until you cancel; cancellation takes effect at the end of the period already paid for, and no partial-period refunds are owed unless the law requires them.

A released report does not expire with a plan. A report is one shared record rather than two copies, so deleting an assessment removes it for the candidate as well as for you — what is durably theirs is the copy they downloaded.

Term and termination

These terms apply from your first use of the service until your account is closed. You may close your account at any time. Olive may suspend or terminate your access if you materially breach these terms — including the item-bank integrity and decision-maker obligations — or where the law requires it, and will tell you why unless the law prevents that.

On termination, data handling follows the Privacy Policy: deletion is by request, on its 30-day window, and released reports already delivered to candidates remain theirs. Sections that by their nature survive — intellectual property, disclaimers, limitation of liability, indemnity and dispute resolution — survive termination.

Warranty disclaimer

The service is provided "as is" and "as available." TO THE EXTENT PERMITTED BY LAW, OLIVE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. Olive does not warrant that the service will be uninterrupted or error-free, or that a report will predict any candidate’s future performance.

Limitation of liability

TO THE EXTENT PERMITTED BY LAW, OLIVE WILL NOT BE LIABLE FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, EXEMPLARY, PUNITIVE OR INCIDENTAL DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED THEY ARE POSSIBLE. OLIVE’S AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNTS YOU PAID OLIVE IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE.

Some jurisdictions do not allow certain limitations, so parts of the paragraph above may not apply to you.

Indemnity

You will defend, indemnify and hold Olive harmless from claims, liabilities, damages, losses and expenses, including reasonable attorneys’ fees, arising out of your employment decisions, your breach of these terms, or your use of the service in violation of law. Olive may assume the exclusive defense of any matter you would indemnify, and you will not settle a claim involving Olive without its written consent.

How disputes are resolved

Any dispute arising out of these terms or the service will be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association under its Commercial Arbitration Rules. Class actions and class arbitrations are not permitted; each party may bring a claim only on its own behalf. This arbitration agreement is governed by the Federal Arbitration Act.

Two kinds of claims stay out of arbitration: either party may bring an individual claim in small-claims court if that court’s rules allow it, and either party may go to court over intellectual-property disputes or attempts to access the service in unauthorized ways. Whether a claim falls within this arbitration provision is for a court to decide.

Before starting arbitration, send a written Notice of Dispute — your organization’s name, contact details, a description of the dispute and the relief you seek — to Olive Independent Study, Inc., ATTN: Notice of Dispute, 770 Juniper Street, Suite 2011, Atlanta, GA 30308. Olive will send its notices to your account email. If the dispute is not resolved within thirty days of the notice, either party may begin arbitration.

You can opt out of arbitration within 30 days of first accepting these terms. Send your organization’s name, address, account email and a clear opt-out statement to Olive Independent Study, Inc., ATTN: Arbitration Opt-out, 770 Juniper Street, Suite 2011, Atlanta, GA 30308. Opting out has no other effect on these terms or your use of the service.

For any claim not subject to arbitration or small-claims court, both parties consent to the exclusive jurisdiction of the U.S. District Court for the Northern District of California or a state court located in San Mateo County, California. These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules, to the extent not preempted by federal law.

Changes to these terms

Olive may revise these terms, and will post each revision here with a new effective date. Material changes will also be sent to your account email before they take effect. Continuing to use the service after the effective date is acceptance of the revised terms; if you do not accept them, close your account before that date.

Notices and contact

Notices to Olive go to Olive Independent Study, Inc., 770 Juniper Street, Suite 2011, Atlanta, GA 30308, or to hello@olive.is. Notices to you go to your account email, which you are responsible for keeping current.